What Do You Worry About?
A few days ago, I was talking to one of my clients, a brilliant young man (I believe he’s in his late 30s) who runs a great little company out in California. Things are going very well for his firm. He...
View ArticleWhy All Business is Your Business
Some of the key questions we face when planning our editorial lineup every month are, “How is this business-related?” and “How will this affect business?” Solving this riddle is harder than you might...
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Tiny Treats Mean Big Business
Cupcakes as trendsetters? It would seem so. While the colorful confections have dominated the growing dessert market, they’ve paved the way for a host of local start-up businesses based on small,...
View ArticleWhat the Healthcare Ruling Means for Small Business
On June 28, the Supreme Court upheld the landmark Patient Protection and Affordable Care Act, which will require individuals and businesses to purchase health insurance or face penalties to fund...
View ArticleRecap of MIT Entrepreneurial Masters Program
In May, I both attended and served as an instructor at the Entrepreneurial Masters Program at the Massachusetts Institute of Technology. The program brings together 65 entrepreneurs—each a founder or...
View ArticleDo You Know the Lifetime Value of a Customer?
I am amazed at how often I meet with a business owner and ask them what the Lifetime Value of a Customer (LVC) is for one of their “ideal” customers and they have no idea. In case you’re not familiar...
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The Culture Equation: Are You Measuring Up?
Zappos is an online shoe store dedicated to customer service. It went from $0 in sales in 1999 to earning $1.2 billion in 2009. Either it had one heck of a marketing campaign, or the company did...
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Are Salespeople Born?
Do you think Usain Bolt was born to sprint? Probably. Is it also probable that he has taken lessons, listens to a coach and studies the sport to increase his success and help him stay at the top of his...
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Leadership Gainesville
It’s 10:18 in the morning. You’re a human resources professional dressed in full O.R. scrubs, standing next to an anesthesiologist. You watch as a steady hand administers a fine-tuned blend of...
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Recruiting a Winning Team
As fantasy football season begins, many of us turn our sights to creating a winning team. Fantasy football is an easy outlet to pick individuals with the best attributes and build a winning virtual...
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8Tips for Red Carpet Service
If you put the customer in the spotlight, your efforts will pay off. By Alexandra Harris Learning how to make customers feel important by delivering consistently high quality customer service is key...
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Academy of Entrepreneurship is Hosting “MYOB – Mind Your Own Business” Event
The Academy of Entrepreneurship is hosting “MYOB – Mind Your Own Business” event next Wednesday, November 7th at 7pm at Buchholz High School, featuring successful entrepreneurs and business leaders....
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Leadership Gainesville Alumni Association
Part of a continuing series on leadership development opportunities in our community. LEADERSHIP GAINESVILLE ALUMNI ASSOCIATION By: Mason Alley The Leadership Gainesville Alumni Association (LGAA)...
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SBA Seeks Nominations for Top Small Business Person
The U.S. Small Business Administration is seeking nominations for the 2013 North Florida Small Business Person of the Year and several other small business awards. The following categories will be open...
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7 Tips to Provide Excellent Customer Service
By Carla Jones In today’s world of social media, news travels faster and wider. You want satisfied customers to share good news that represents your brand in a positive way through word of mouth, on...
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The Value of Internal Communications
By Kaitlin Gwynn How many times have we heard the cliché, “It’s what’s on the inside that counts”? Yet in a culture obsessed with appearances, we often ignore the expression and continue to work toward...
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Ask SCORE: Networking
No man or woman is an island. Neither is your small business. Yes, it really can be lonely at the top when you’re trying to make your entrepreneurial dreams come true, but it doesn’t have to be....
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Enhance Your Own Efficiency Through Ongoing Education
Efficiency is the key to maximizing small business profitability, productivity and potential. However, in devoting so much attention to processes and people, small-business owners often neglect to...
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Infinite Energy’s Darin Cook Reflects on 20 Years of Success
- Bradley Osburn Infinite Energy began, as many ventures do, as two young men who looked at an industry and thought, “We can do better than that.” In 1992 Florida deregulated its natural gas pipelines,...
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Strategic Planning: An Ongoing Effort
About the only constant small business owners can count on these days is change. The interdependent nature of today’s marketplace means that the ripple effect of events around the world or on Wall...
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